Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

TLIPC1003A Mapping and Delivery Guide
Apply effective work practices

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency TLIPC1003A - Apply effective work practices
Description This unit covers the skills and knowledge required to apply effective work practices in an industry. It includes planning, organising and completing work, communicating effectively, working with others, solving problems and adapting to changes. Licensing, legislative, regulatory or certification requirements are applicable to this unit.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application The unit has applications across industries and it should be regarded as an integrating unit. When delivered/assessed as part of a qualification, the unit will be customised to ensure its relevance to the real or simulated work activities and related workplaces.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not Applicable
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Plan, organise and complete daily work
  • Work instructions and priorities are identified and interpreted in consultation with supervisor
  • An appropriate work plan or daily routine is determined and mapped out
  • Materials, resources or information needed to complete work is determined, collected, and organised
  • Work tasks are completed within designated timelines, quality standards, and instructions
  • Problems that arise are dealt with in a practical, timely and appropriate manner and assistance is sought when required
  • Feedback is sought on work performance and improvements are made as required
       
Element: Communicate effectively
  • Appropriate lines of communication with supervisors, colleagues and customers are identified
  • Effective communication skills and numeracy skills are used to gather and convey information
  • Appropriate non-verbal behaviour is demonstrated
       
Element: Work with others
  • Work roles of self and others in the workplace are identified
  • Individual responsibilities and duties to the team are undertaken in a positive manner and in a range of situations to promote cooperation and good relationships
  • Customers and colleagues who have diverse backgrounds are respected
       
Element: Use workplace technology
  • Appropriate workplace technology is selected and used according to workplace and manufacturers guidelines and instructions
  • Workplace technology is inspected to ensure it is not damaged and is working properly and precautions are taken to reduce risks
  • Appropriate action is taken when problems with workplace technology occur
  • Workplace technology is cared for according to workplace and manufacturers guidelines and instructions
       
Element: Solve work problems
  • Problems are identified and practical or creative solutions are developed within the scope of individual responsibility to rectify them
  • Assistance is sought from key personnel when appropriate
  • Workplace problems are reported as required using appropriate workplace procedures
       
Element: Adapt to change
  • New work requirements or situations are identified, clarified and adapted to
  • A range of possible practical or creative options to deal with workplace challenges are considered
  • A willingness to be open to and trial new ideas and techniques is demonstrated
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and equipment, and

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through activities in an appropriately simulated environment at the registered training organisation, and/or

in an appropriate range of situations in the workplace

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Workplace procedures, policies and instructions

Workplace structures and the roles and responsibilities of individuals and team/group members

Basic mathematical operations and techniques

Procedures for identifying and using relevant workplace technology when carrying out workplace calculations

Typical problems in the workplace and appropriate action and solutions

Systems and equipment used in the workplace and the instructions, processes and precautions for their use

Basic principles of teamwork in the workplace

Required skills:

Use basic interpersonal and communication skills (including listening and questioning, receiving feedback)

Follow relevant OH&S and environmental protection procedures and responsibilities

Interpret and follow a designated work plan or set of instructions for a job

Plan a daily routine to complete required workplace tasks

Use time management strategies

Work cooperatively and collaboratively with others to complete tasks

Adapt and modify activities depending on differing workplace contexts and environment

Use appropriate techniques to solve or report problems identified when completing work tasks

Carry out calculations that may be required when completing work tasks, particularly including the four basic mathematical operations

Take appropriate initiatives to deal with problems and to complete tasks

Identify and correctly use equipment, tools and other technology required to complete workplace tasks

Keep required records of workplace activities

Apply relevant industrial or other legislative requirements

Recognise and adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions among staff and others

Recognise limitations, ask for help and seek clarification or information about work requirements and procedures

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Work instructions may include:

job sheets

patterns

plans

drawings

designs

verbal directions

customer orders

Communication in the workplace may include:

listening and understanding

speaking clearly and directly

reading independently

writing to audience needs

group interaction

the chain of command in which to report

questioning to obtain information and/or clarify information and understanding

routine oral reporting

routine written reporting

participation in routine meetings in the workplace

basic recording of discussions

Effective numeracy skills are those which related to the job or specific task and may involve the operations of multiplication, division, addition, subtraction, percentages and/or fractions, and may include those related to:

estimates of the quantities of materials and resources required to complete a work task

money (cost, invoices, change, etc.)

volume

weight

time

length and distance

speed

area

perimeter

A diversity of backgrounds may include, but is not limited to different:

ages

genders

culture

personal values or beliefs

race

religion

political persuasion

Workplace technology may vary widely from industry to industry and may include:

business equipment such as fax machines, telephones, photo copiers, cutting machines, cameras, voice recorders

computer technology such as laptops, PCs, digital cameras, zip drives, modems, scanners, printers

other technology such as machinery, hand tools, knives, ovens, stoves, lifts, security systems

Workplace technology precautions may include:

routine checking of equipment

regular backups of data

keeping a log book of detected faults

checking that repairs have been carried out

using appropriate clothing

Appropriate action may include:

contacting a supervisor, manager

contacting the manufacturer

contacting a service provider

reporting and documenting the problem

Key personnel may include:

supervisor

manager

fellow colleagues

team members

Workplace procedures may include:

organisational policies and guidelines

common organisational practice

performance plans

OH&S policies, procedures and programs

relevant legislative requirements in areas such as OH&S, privacy, anti-discrimination, environmental protection, trade practices, etc

relevant licence requirements and related regulations

Information and documents may include:

applicable national, state and territory regulations

standard operating procedures applicable to work role

quality standards applicable to work role

Applicable legislation, regulations and codes may include:

applicable national, state and territory regulations

relevant Australian Standards and related requirements

relevant state/territory OH&S legislation

relevant state/territory environmental protection legislation

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Work instructions and priorities are identified and interpreted in consultation with supervisor 
An appropriate work plan or daily routine is determined and mapped out 
Materials, resources or information needed to complete work is determined, collected, and organised 
Work tasks are completed within designated timelines, quality standards, and instructions 
Problems that arise are dealt with in a practical, timely and appropriate manner and assistance is sought when required 
Feedback is sought on work performance and improvements are made as required 
Appropriate lines of communication with supervisors, colleagues and customers are identified 
Effective communication skills and numeracy skills are used to gather and convey information 
Appropriate non-verbal behaviour is demonstrated 
Work roles of self and others in the workplace are identified 
Individual responsibilities and duties to the team are undertaken in a positive manner and in a range of situations to promote cooperation and good relationships 
Customers and colleagues who have diverse backgrounds are respected 
Appropriate workplace technology is selected and used according to workplace and manufacturers guidelines and instructions 
Workplace technology is inspected to ensure it is not damaged and is working properly and precautions are taken to reduce risks 
Appropriate action is taken when problems with workplace technology occur 
Workplace technology is cared for according to workplace and manufacturers guidelines and instructions 
Problems are identified and practical or creative solutions are developed within the scope of individual responsibility to rectify them 
Assistance is sought from key personnel when appropriate 
Workplace problems are reported as required using appropriate workplace procedures 
New work requirements or situations are identified, clarified and adapted to 
A range of possible practical or creative options to deal with workplace challenges are considered 
A willingness to be open to and trial new ideas and techniques is demonstrated 

Forms

Assessment Cover Sheet

TLIPC1003A - Apply effective work practices
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

TLIPC1003A - Apply effective work practices

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: